Knowledge Base
Frequently Asked Questions
Is the Body Beat Pulse Solo discontinued?
Our current metronome is included within the StroboPLUS HDC.
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I only have a Lightning port for audio. Can I use the Pitch Grabber or Peterson adaptor cable with my device?
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How do I send my product in for repair?
If you have not registered your tuner, you must do so before opening your support ticket.
All products returned for service must have a support ticket number on the outside of the box as well as on the accompanying paperwork on the inside of the box.
We strongly recommend shipping with tracking information and insurance. Peterson Electro-Musical Products, Inc., and subsidiaries thereof, are not responsible for lost packages in transit to our repair facility.
Include a description of your problem in both your support ticket and paperwork included with your product. Please be specific about the type of malfunction as well as the conditions under which it occurs. Include your name, address, phone number, and email address on the accompanying paperwork.
There is a minimum charge of $95.00 US plus return shipping charges for all Mechanical Peterson tuners received and a minimum charge of $48.00 US plus return shipping charges for all LCD Peterson tuners (unless subject to Peterson warranty). If you would like an advance estimate for service, you must include a request in writing with the product you ship. If you choose not to have your product repaired, there is a $48 diagnostic charge plus return shipping.
Payment options include PayPal, VISA, MasterCard, AMEX and Discover Card.
Any balance is due within 30 days of the completion of the repair. After 30 days, a storage fee will be charged. After 90 days, your property will be considered abandoned and will disposed of at our discretion.
For international (non-USA) repairs and for all Conn and Node tuner repairs, please open a support ticket as different procedures may apply.
Contact and Shipping Details:
For service of Peterson tuners:
Peterson Electro-Musical Products, Inc. 11601 South Mayfield Ave. Alsip, IL 60803 USA TEL: 708-388-3311 (ext. 143) FAX: 708-388-3341 Email: techwest@petersonemp.com
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How long does the battery last?
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Can I use this with hardware metronomes or just metronome apps?
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Where is the best place to position a Body Beatproduct?
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How long does it take to charge?
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What should I do if my new Peterson product doesn't seem to work properly?
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How long is the cord?
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Is there a charger available?
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Can I feel accents for downbeats or subdivisions?
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Can I adjust the vibration intensity?
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Does the intensity of the vibration depend on the input level of sound?
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How do I shut it off?
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What do the lights mean?
· Red LED off indicates battery is sufficiently charged.
· Steady red indicates battery is getting low.
· Slowly flashing red means the battery should be charged fairly soon.
· Fast flashing red indicates the battery is low and the BBS-Pulse Solo will shut down soon.
The green LED is only on when the Pulse is plugged in and indicates the charging status:
· Flashing green indicates the battery is charging.
Solid green indicates that it is fully charged.
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How will I know when it is fully charged?
· Flashing green indicates the battery is charging.
Solid green indicates that it is fully charged.
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Will this wirelessly connect with other Body Beatproducts?
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I plugged it into my metronome and it does not consistently vibrate.
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I lost my instructions. Where can I get a copy?
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Which apps will allow me to feel accented beats?
(iOS) Cal3o Music Solutions offers an approved Body BeatPulse Solo app for iPad named "Practice Center” that supports three levels of intensity. Unique to the Practice Center is the Drum Loop feed, that also supports three levels of intensity.
itunes.apple.com/us/app/practice-center/id611351544
(Android) Stone Kick Music & Audio offers an approved Body BeatPulse Solo app named "Metronome Beats". Both the free and paid versions support accented beats when used with the Body BeatPulse Solo.
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Not finding an answer? Open a support ticket for personalized support of your Peterson product.
Product Manuals
Not finding an answer? Open a support ticket for personalized support of your Peterson product.
Firmware History
